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Customer Complaints

Customer Complaints

Customer complains

We promise to respond to all complains put forward by our customers in a timely and satisfactory manner.Customers can call, mail, write or visit our customer care offices register their complaints. Where a customer is not satisfied with the decision taken by the action officer,they may appeal to the Managing Director.

Visit Our Customer care Offices

Use our USSD Code:*873*116#

Call us on:0724310714/078310714

Email us on:info@oloolaiserwatercompany.co.ke

Service Charter

Complaint Procedure

Complain is Registered

Complaint Tracking Ticket is generated

Ticket is forwared to the relevant Officer

Relevant officer Act on the Ticket

Feedback is then given to the Customer

New Connection

Our Complaints Channels

Visit Offices to Record your Complaint

Use USSD:*873*116#

Use Official Email:info@oloolaiserwatercompany.co.ke

Use Cellphone:0724310714/0780310714

Water Tarriff