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Disconnection/Recconnection

Disconnection/Recconnection

Instructions to Customers

The Customer Should abide by the terms and conditions specified in the Water Act 2016 and take responsibility for payment of water, sewer and meter rent until such time as the agreement is terminated in accordance with the Company’s policy.

We will Read every meter every month

Bills are send out every Month

Every Customer should pay bill before due date

Non-payment will result to water services disconnection

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New-connection

Customer makes inquiry

Survey is then carried out by Technical water team

Customer fill new connection form and pays connection fees

Technical team Install line and meter connections

New Connection

Water Payment

Meter is read and Bills sent out every Month

Customer is then Given 5 days befre Due date

Customer pays for Water through:Mpesa paybil:919100

Failure to pay for water bill will result to disconnection

Water Tarriff